See for the Process Budget Payments (Page1) business process diagram associated with this activity.Actor/Role: CC&BDescription: The customer on Budget Plan has a different Current Balance and Payoff Balance. The Current Balance is "0" for the customer on Budget Billing that makes a payment for full budget amount. The customer's current balance is what they think they owe or their monthly payment. The payoff balance is the actual amount owed for all the Account's Service Agreements. Refer to 4.3.1.1 Manage Payments for more information.
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